What Cannot Be Returned

1. Personal hygiene and intimate products

For health and hygiene reasons these cannot normally be returned once delivered:

• Underwear, briefs and panties
• Lingerie, bras and similar intimate apparel
• Shapewear, socks and stockings
• Swimwear once the hygiene seal or liner is removed
• Personal-hygiene and intimate-care products

If the item is defective, damaged in delivery, the wrong product, the wrong size/colour compared with your confirmed order, or materially different from its listing, report it with photographs within the return period.

2. Beauty, cosmetic and personal-care products

Not returnable once the packaging or safety seal has been opened:

• Makeup, lip products, foundation and concealer
• Skincare, face creams and serums
• Hair-care and styling products
• Beauty tools that touch the body

Where a product is returnable it must be unopened, unused, sealed, in original packaging and resalable.

3. Perfumes and fragrances

Perfumes, deodorants and body sprays are not returnable once opened or used. We will still review wrong, damaged, defective or materially different items — an unboxing video or photos help us verify.

4. Customised, personalised and made-to-order products

Items made to your instructions cannot easily be resold, so they are generally not returnable — and made-to-order items cannot be cancelled once production has started. This includes:

• Names, initials or photos printed or embroidered
• Custom colours, designs or measurements
• Specially manufactured or sourced-to-order items

Such products are marked on the product page before you order. If there is a manufacturing defect or the item does not match your confirmed customisation, contact us for review.

5. Used, worn, washed, altered or damaged-after-delivery items

A product cannot normally be returned if it has been worn, washed, dry-cleaned, stained, altered, tailored, repaired, stretched, cut, embroidered, or damaged by misuse, water, burns, improper washing or storage after delivery. If you believe damage existed at delivery, report it as soon as possible — and contact us before altering anything you think is faulty.

6. Missing tags, packaging, seals, accessories or components

Where required, a return may be rejected — or the refund adjusted — if you removed or discarded:

• Original, brand and price tags
• Protective stickers and hygiene seals
• Original box and packaging
• Accessories, manuals, warranty cards or certificates
• Free gifts or promotional items that came with the order

Keep the complete packaging until you are sure you will keep the product.

7. Contaminated or unsafe-to-resell items

We may decline items showing contamination (food, body fluids, cosmetics, perfume, chemicals, smoke, heavy dirt) or that cannot reasonably be resold because of hygiene or safety concerns, damage, missing parts or significant signs of use. This does not stop you reporting a product that arrived contaminated or damaged.

8. Digital products, gift cards, vouchers and credits

Not returnable or exchangeable for cash:

• Delivered, downloaded or activated digital products
• Gift cards, vouchers, discount coupons
• Store credit, promotional and referral credits
• Free gifts and samples (returned only together with an eligible order, if the promotion requires it)

If a digital product is defective or cannot be accessed, contact support.

9. Final-sale and “non-returnable” products

Products clearly marked Final Sale, Clearance, Non-Returnable, No Return or No Exchange are not eligible for return or exchange. The restriction is shown on the product page before you buy. It does not prevent you from reporting an item that is defective, damaged, incorrect or materially different from what you ordered.

10. Change of mind, wrong size or colour chosen by you

If we delivered exactly what you ordered, a return for size or colour follows the size-exchange and return rules on the product page (and does not apply to non-returnable items). Please check the size chart, measurements, fit information and description before ordering.

11. After the return window

Requests made after the return period may not be accepted, so submit yours as soon as you receive the item. If a defect only becomes apparent later, contact support and we will review it separately.

12. Return fraud or abuse

We may investigate and decline returns where there are reasonable signs of product substitution, returning a used item as new, swapping or removing tags, repeated false damage claims, or returning incomplete products.

13. Seller-specific conditions

Some products are sold by third-party sellers with their own return conditions, shown on the product page, order confirmation and return screen. They never override mandatory consumer rights.

14. Wrong, damaged, defective or missing items — always tell us

A “non-returnable” label never waives your consumer rights. Contact us if you receive the wrong product, variant, size or colour, a damaged, defective, missing or materially incomplete item, or one materially different from its listing. Please include:

• Order ID, product name, variant and delivery date
• Description of the problem
• Clear photos of the item, packaging and shipping label
• An unboxing video, if you have one

15. Inspection and rejected returns

Returned items may be inspected for identity, condition, tags, packaging, accessories, signs of use, damage, defects and hygiene. Approval of a request before inspection is not a guarantee of refund if the item fails the conditions. If a return is rejected we will give the reason and may send the item back to you — for example: return window expired, used, washed or altered, hygiene seal removed, damaged after delivery, missing tags/accessories/packaging, or non-returnable product.

Before you order

Please check the product page and its return eligibility before buying. Non-returnable items cannot be returned just because you changed your mind — but tell us if anything arrives damaged, defective, incorrect, incomplete or different from its listing: support@bunaika.com.

We may update these product-specific restrictions as products, sellers and laws change; the conditions shown to you when you place an order apply to that order, together with your mandatory rights.