Privacy Policy

Who is responsible for your data

Bunaika Worldmart Pvt. Ltd. (“Bunaika”, “we”), Pragati Nagar, Birgunj, Nepal · PAN/VAT Available on request, is the controller of the personal data described in this policy. Contact: privacy@bunaika.com.

1. Information we collect

Information you provide:

• Mobile number (for account creation and OTP verification)
• Name and email (when you complete your profile)
• Delivery address (when you place an order)
• Payment information (processed securely by our payment partners — we do not store card details)
• Reviews and feedback (when you submit a product review)

Information collected automatically:

• Device type, browser, and operating system
• Pages visited and time spent on each page
• Referring website or search term
• IP address (used for fraud prevention and analytics)

2. How we use your information

We use your information to:

• Process and deliver your orders
• Send order updates via SMS or WhatsApp (with your consent)
• Verify your identity for account security
• Improve our products and services
• Comply with tax, accounting and consumer-protection law (for example VAT invoices)
• Prevent fraud and abuse
• Send marketing communications (only with your explicit consent — you can opt out anytime)

3. Information sharing

We only collect what we need to run your account and orders, and we do not sell your personal information. We share it only with:

• Delivery partners (to deliver your order — they receive your name, address, and phone number)
• Payment processors (to process your payment — they handle card details securely)
• Analytics providers (aggregated, anonymized data only, and only if you accept analytics cookies)
• Email/SMS/WhatsApp service providers who send messages on our behalf
• Law enforcement (only when required by law)

4. Data security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you delete your account, we will anonymise your personal information after a short grace period (during which you can cancel the request), except where we are required to retain certain records for legal or regulatory purposes.

6. Your rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Download a copy of your data and request deletion — both are available in Account → Settings → Privacy & data
• Opt out of marketing communications at any time
• Withdraw consent for data processing

7. Cookies

We use essential cookies to run the site. Optional analytics or marketing cookies are used only if you accept them, and you can change your choice at any time. See our Cookie Policy.

8. Children's privacy

Our services are intended for adults (18+). People under 18 may use Bunaika only with a parent or guardian's permission and supervision. We do not knowingly collect personal information from children without that consent; if we learn we have, we will delete it. The optional birthday and gender fields on your profile are never required.

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated through our website or via email. Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact us

For questions about this Privacy Policy or to exercise your rights, please contact us at privacy@bunaika.com. Grievance officer: Bunaika Customer Care, +977 970-5963549.