Our 7-Day Return Promise

1. Your 7-day return window

If you are not satisfied with an eligible product, you can request a return within 7 calendar days from the day your order is marked Delivered in Bunaika’s system, provided it meets the return conditions below. Example: if it is marked delivered on 1 October, Day 1 is 1 October and Day 7 is 7 October — submit your request by the end of 7 October. The days are counted from the recorded delivery date, not from the day you ordered, the seller shipped, the courier collected, or you opened the parcel.

2. What the promise covers

Most eligible products can be returned if they meet the return conditions — typically:

• Clothing and fashion products
• Selected accessories and footwear
• Selected lifestyle products
• Anything else marked returnable on its product page

The product page shows whether a product is returnable and any extra conditions.

3. Return conditions

To qualify, the product should generally be:

• Unused — not used beyond what is reasonably needed to inspect it
• Unwashed — not washed, dry-cleaned or otherwise cleaned
• Unaltered — not tailored, cut, resized, repaired, embroidered, printed, dyed or customised
• With original tags attached (brand, price, size and security tags) where it came with them
• In its original packaging with accessories, manuals and warranty documents where applicable
• In resalable condition — substantially as you received it

4. Try before you return

You may inspect an eligible product after delivery: check size, fit, stitching, fabric, colour and design, and compare it with the listing. Please do not wear, wash, alter, stain or damage it if you intend to return it. The 7-day promise is not a 7-day trial — do not use the product and then return it.

5. The returned product must match your order

Return the same item we supplied. We may inspect it to verify. You must not return:

• A different product, brand, size or colour
• An item from a previous or different order
• A replacement, counterfeit or substituted item

6. Products that are not eligible

The promise does not cover every product — for example innerwear and intimate apparel, opened cosmetics and personal care, customised, personalised or made-to-order products, digital products, gift cards and final-sale items. Full details are on our What Cannot Be Returned page, and the product page shows any restriction before you buy. It does not override a clearly stated non-returnable label — but it never removes your mandatory consumer rights (see section 22).

7. Damaged, defective, wrong or not-as-described items

These are handled separately from a change-of-mind return. Contact us as soon as possible if you receive:

• A damaged item, or one with a defect that appears to have existed at delivery (faulty stitching, broken zip, damaged material, missing essential component)
• The wrong product, variant, size, colour, quantity or brand, or a missing item
• An item materially different from its listing (type, variant, colour, size, key specification, included components)

We may ask for your order ID, photos of the item, packaging and shipping label, a description, and an unboxing video if you have one. Keep the item and packaging as received until we give instructions, and do not repair or alter a faulty item beforehand unless needed for immediate safety.

8. Change-of-mind, size and colour returns

For eligible products you may return because you changed your mind or it does not fit as expected, if the conditions above are met (not for non-returnable or final-sale items). Check the size chart, measurements, fit description and any seller sizing notes before ordering. If you chose the wrong size or colour, the normal return conditions apply; if we supplied something different from your confirmed order, report it as an order error. Screens, lighting and photography can make colours look slightly different — a minor visual difference does not by itself mean the wrong product was sent.

9. Submit your request within 7 days

Please submit the return request in your account before the 7 days end, with enough detail to identify the order, product, reason and condition (and photos where asked). Only contacting the seller does not automatically create a valid return request.

10. How to request a return

It takes a few minutes:

• Log in and open Account → Orders.
• Open the order and select the product or variant to return.
• Choose Return and pick the reason that best describes it — for example does not fit, changed my mind, wrong product, damaged, defective, not as described, missing component, or other — accurately.
• Upload photos or video if asked.
• Review and submit.

You can follow it under Account → Returns.

11. Approval, pickup and packing

A submitted request is not automatically approved: we check the delivery date, deadline, product eligibility, seller rules, condition, reason, evidence and order details. Once approved you get instructions — courier pickup, drop-off or another approved method, which can vary by order and location; use only the method we provide. Pack the item securely (original packaging where possible, tags on, all accessories, protected from moisture, nothing unrelated inside) and follow the return-label instructions. If an item is damaged because of inadequate packing on the way back, the return may need extra review.

12. Inspection

When the item arrives we (or the seller) may check its identity, variant, quantity, condition, tags, packaging, accessories, signs of use or washing, damage, alteration and hygiene. Approval before inspection is not a guarantee of refund if the item then fails the conditions.

13. Refunds

After an approved return, the refund goes back according to how you paid. It can include the eligible amount paid for the returned item, subject to shipping, promotional and other terms, and we will tell you the amount during the process where possible. Timing depends on collection, receipt, inspection, approval, your bank or payment provider and processing time — online payments are usually refunded within 5–10 working days of approval. Follow the status in your account.

• Cash on delivery: we will ask for a bank or wallet account to send the refund to — please give accurate details.
• Coupons and offers: the refund is based on what you actually paid. A coupon or promotional credit is not returned as cash, so the refund can be lower than the item’s undiscounted price.
• Delivery fee: refunded when the whole order is returned; if you return only some items, the delivery fee for the order is not refunded.

14. Exchange instead of refund

Where an exchange is offered you may choose it instead of a refund. It depends on stock of the size/colour, seller participation, delivery location and category, and is not guaranteed. If the replacement is unavailable we may offer a refund, an alternative item, store credit where applicable, or another agreed resolution.

15. Bundles, free gifts and multiple items

For bundles or multi-item offers you may need to return the whole bundle, including free gifts and accessories; the promotion terms apply. Each product in an order can have its own eligibility, return period, seller and conditions, so returning one item does not make every item returnable. Missing components can delay, reject or reduce a return — return the product with accessories, packaging, tags, manuals, certificates and promotional items included.

16. Marketplace sellers

Some products are supplied by third-party sellers. The seller may fulfil the order and set product-specific conditions (never overriding mandatory rights); Bunaika may coordinate returns, inspection, logistics and refunds. Applicable return information is shown on the platform.

17. Return status

In your account a return moves through statuses such as:

• Requested — your request has been submitted
• Approved — approved, with return instructions available
• Picked up / On its way back — the item is travelling to the seller or return facility
• Received — the item has reached us
• Being inspected, then Inspected
• Accepted — it passed inspection
• Refund in progress — your refund is being processed; or Exchange on its way
• Cancelled — the return was closed (for example, rejected or withdrawn)

18. If your return is rejected

We will tell you the reason. Common ones are:

• Request made after the deadline
• Product is non-returnable
• Used, washed, altered or damaged after delivery
• Missing tags, accessories or packaging
• Returned item does not match the original order
• Evidence does not support the claimed issue

Where appropriate we will explain what happens to the rejected item.

19. If you could not meet the 7 days

If a problem caused by Bunaika, the seller, the courier, a technical fault in the return system or another circumstance outside your control stopped you submitting in time, contact support as soon as possible and we will review it fairly.

20. Cancelling an order

You can cancel an order from Account → Orders until it is packed. Prepaid orders are refunded in full to the original payment method. Made-to-order items cannot be cancelled once production has started.

21. Your responsibilities and ours

You: check eligibility and size information before buying, keep tags, packaging and accessories, keep the product returnable, submit within the period, give accurate information and evidence, and pack properly. We aim to: state the return conditions clearly, provide a return request tool, process eligible requests fairly and consistently, coordinate with sellers and logistics, process approved refunds under this policy, and keep you updated.

22. Your consumer rights

A non-returnable label, or a request outside the standard 7 days, does not remove any mandatory rights you have under Nepali law. If a product is defective, unsafe, incorrectly supplied or materially different from what you bought, contact support with your order details. If you are unhappy with how we handled it, write to our grievance officer.

Quick 7-day return checklist

• ☐ It is within 7 days of the delivered date
• ☐ The product is eligible for return
• ☐ It has not been used, washed or altered
• ☐ Original tags are attached, and packaging and accessories are ready
• ☐ It is not damaged by you, and matches your original order
• ☐ You picked the right reason and have photos if needed
• ☐ You submitted the request in your Bunaika account

Our promise

Most eligible Bunaika products can be returned within 7 days of delivery when they are unused, unwashed, unaltered and returned with the required tags and packaging. The 7 days start on the day your order is marked delivered. Inspect your order promptly, and if anything arrives damaged, defective, incorrect, incomplete or different from its listing, tell us right away.

Questions: support@bunaika.com · Contact us · Grievance officer: Bunaika Customer Care.

Bunaika Worldmart Pvt. Ltd. · PAN/VAT Available on request · Pragati Nagar, Birgunj, Nepal · +977 970-5963549