Terms of Use

About the seller

Bunaika is operated by Bunaika Worldmart Pvt. Ltd., Pragati Nagar, Birgunj, Nepal, PAN/VAT Available on request. Contact: support@bunaika.com, +977 970-5963549.

1. Acceptance of terms

By accessing or using the Bunaika website (bunaika.com) and related services, you agree to be bound by these Terms of Use. If you do not agree, please do not use our services.

2. Account registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must be at least 18 years old to create an account and make purchases, or use Bunaika with the permission and supervision of a parent or guardian.

3. Products and pricing

All prices are in Nepali Rupees (रु) and include 13% VAT. The delivery fee, if any, is shown before you pay — there are no hidden charges. We reserve the right to change prices at any time, but price changes will not affect orders already confirmed.

Product images are for illustration purposes only. While we strive for accuracy, actual products may vary slightly in color, texture, or size from what is shown on screen.

4. Orders and payment

Placing an order does not guarantee acceptance. We may refuse or cancel any order for reasons including product availability, errors in pricing, or suspected fraud.

Accepted payment methods: Cash on delivery. No additional fees are charged for any payment method.

5. Delivery

We show a promised delivery date at checkout and aim to deliver by it. You can cancel an order from your account at no cost until it is packed. If your order is late, contact us: if it has not been dispatched we will cancel it and refund you in full, and once it reaches you, you can return it within the return window for a full refund.

Delivery is available across Nepal. Specific delivery times may vary by location.

6. Returns and exchanges

You may exchange items within the return window specified in our return policy. Items must be unused, unwashed, and in their original packaging with tags attached.

Refunds are processed to the original payment method within 5–10 business days after we approve the returned item. Full details are in our Refund & Return Policy.

7. Intellectual property

All content on this website — including text, images, logos, graphics, and software — is the property of Bunaika or its licensors and is protected by Nepali and international copyright laws.

You may not reproduce, distribute, or create derivative works from any content without our prior written consent.

8. Limitation of liability

Bunaika shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services. Our total liability shall not exceed the amount you paid for the specific order in question.

9. Privacy

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

10. Changes to these terms

We may update these terms from time to time. Material changes will be communicated through our website or via email. Continued use of our services after changes constitutes acceptance of the updated terms.

11. Contact

For questions about these Terms of Use, please contact us at support@bunaika.com. These terms are governed by the laws of Nepal and the courts of Nepal have jurisdiction.