Returns & exchanges

What can be returned

• Unused, unwashed and unaltered
• Original tags attached, in the original packaging with all accessories
• The same item, size and colour that we sent you
• Not on the list of items that cannot be returned

What Cannot Be Returned

How to return an item

1. Log in and open Account, then Orders.
2. Open the order and choose Return for the item.
3. Pick the reason that fits and add photos if asked.
4. Wait for approval, then hand the parcel to the courier as instructed.
5. Once we receive and check the item, your refund is processed.

Go to my orders

Refunds and exchanges

Refunds go back the way you paid. Online payments are usually refunded within 5–10 working days of approval; for cash on delivery we ask for the account to send the refund to. An exchange is offered where the size or colour is in stock.

Damaged or wrong items

If an item arrives damaged, defective or different from what you ordered, tell us as soon as you can and keep the item and packaging as you received them. Contact us